SAP Knowledge Base Article - Public

3400604 - Want to trigger a new crossboarding to a user who just completed one, but failed

Symptom

A user has completed a crossboarding/internal hire.

Notice a mistake and want to trigger a new crossboarding.

Update EC job Info history.

However, no new crossboarding generated.

Environment

SAP SuccessFactors Onboarding

Cause

The process status of previous crossboarding is still Open.

There is a fix during 2H 2023 release to prevent multiple open crossboarding being created.

https://jira.successfactors.com/browse/OBX-25642

Resolution

  1. Please go to Manage Data >> Process
  2. Find the previous crossboarding
  3. Click on Take Action >> Make Correction
  4. Update the Process Status to Completed
  5. Save
  6. Try to trigger new Crossboarding.

If it is common, please consider to update rule in "Configure the Period to Close and Archive Onboarding Processes and Tasks" Scenario to make sure the previous crossboarding process is completed before the updation of jobInfo record in EC.

Keywords

KBA , LOD-SF-OBX-XBD , Crossboarding , Problem

Product

SAP SuccessFactors Onboarding all versions