Symptom
A user has completed a crossboarding/internal hire.
Notice a mistake and want to trigger a new crossboarding.
Update EC job Info history.
However, no new crossboarding generated.
Environment
SAP SuccessFactors Onboarding
Cause
The process status of previous crossboarding is still Open.
There is a fix during 2H 2023 release to prevent multiple open crossboarding being created.
Resolution
- Please go to Manage Data >> Process
- Find the previous crossboarding
- Click on Take Action >> Make Correction
- Update the Process Status to Completed
- Save
- Try to trigger new Crossboarding.
If it is common, please consider to update rule in "Configure the Period to Close and Archive Onboarding Processes and Tasks" Scenario to make sure the previous crossboarding process is completed before the updation of jobInfo record in EC.
Keywords
KBA , LOD-SF-OBX-XBD , Crossboarding , Problem