3400605 - Want to trigger a new crossboarding to a user but failed

A user has completed a crossboarding/internal hire.

Notice a mistake in document and want to trigger a new crossboarding.

Update EC job Info, however, no new crossboarding generated.

SAP SuccessFactors Onboarding

The process status of previous crossboarding is still Open.

1. Please go to Manage Data >> Process
2. Find the previous crossboarding
3. Click on Take Action >> Make Correction
4. Update the Process Status to Completed
5. Save
6. Try to trigger new Crossboarding.

If it is common, please consider to update rule SAP_ONB2_ProcessClosurePeriodConfig to close process in shorter period.

KBA , LOD-SF-OBX-XBD , Crossboarding , Problem