3400723 - Contract is Greyed Out

Contracts in the Utilities 360 facet are greyed out.

SAP Cloud for Customer

1. Go to the Utilities work center
2. Go to the Contract Account view
3. Open the Contract Account 123 (Where 123 refers to the Contract Account ID)
4. Click Customer External ID 987
5. Go to the Utilities 360 facet

Results: Contracts are greyed out.

The data is not replicated in C4C so these are greyed out. 

This is an expected system behavior.

If you wish to request this functionality for the possible delivery in future releases, you can submit an idea on the SAP Cloud for Customer Influence Site.

Contracts, Utilities, Greyed out , KBA , LOD-CRM-IND-UTL , Utilities , LOD-CRM-ACC-PRI , Private Account (Customers) , Problem