SAP Knowledge Base Article - Public

3400794 - Error: "Model information cannot be found" when opening Analytic Designer application or Optimized Design Experience Story


After QRC release, an Analytic Application or an Optimized Design Experience story fails to open with the error "Model information cannot be found".

The full error messages received when opening the Analytic Application or the story can vary:

Script execution failed for event "XXX"
Model information cannot be found


Model information cannot be found
Some data models have been changed since the story was last saved.
To make the next story loading and opening faster, resave the story.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


SAP Analytics Cloud 2023.21.6

Reproducing the Issue

Try to open the Analytic Application or the story in SAP Analytics Cloud.


  • Our Development team is currently investigating this issue.


  • The workaround solution is to make some change and save the Analytic Application or the story.


KBA , LOD-ANA-PL , Planning , LOD-ANA-AD , Analytics Designer , Known Error


SAP Analytics Cloud all versions