3400911 - In C4C Ticket Interaction, If An E-mail is Sent Via The "use outlook" Button, This is Not Reflected In The Ticket Timeline.

Symptom

You are in C4C Ticket Interaction.

However, if an e-mail is sent via the "use outlook" button, this is not reflected in the ticket timeline.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2308

Keywords

server side; tickets; interactions; not reflected; timeline; "use outlook"; button; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

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