SAP Knowledge Base Article - Public

3400971 - Manage Intelligent Recommendations in Opportunity Marketplace Error: Failed to save your changes. Please try again later. If the issue persists, please contact Product Support. Enable Failed.

Symptom

When attempting to turn on Enable intelligent recommendations based on machine learning in Opportunity Marketplace, receive an error:

Failed to save your changes. Please try again later. If the issue persists, please contact Product Support. Enable Failed.

Environment

  • SAP SuccessFactors Opportunity Marketplace
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Log in to system
  2. Navigate to Admin Center > Manage Intelligent Recommendations
  3. Locate Enable intelligent recommendations based on machine learning in Opportunity Marketplace and change button to ON
  4. Receive error

Cause

Employee Central Integration Service has not been enabled on the data center

Resolution

Employee Central Integration Service is being rolled out to customers in phases, and Enable intelligent recommendations based on machine learning in Opportunity Marketplace cannot be enabled until this rollout has been completed. The dates for the rollout to each data center are below:

Data Center November 9, 2023 December 9, 2023
DC22 X
DC23 X
DC30 X
DC33 X
DC41 X
DC47 X
DC50 X
DC52 X
DC55 X
DC57 X
DC60 X
DC62 X
DC66 X
DC68 X
DC70 X
DC74 X

See Also

Implementing Opportunity Marketplace - Enabling Intelligent Assignment Recommendations in Opportunity Marketplace

Keywords

Success factors, SF, SFSF, OMP, recommend, recommendation, EC, assign, can't enable, cannot enabled, failure, failing, data centers, rolled out, rolling out, staggered, KI2311, OMP-3300 , KBA , LOD-SF-OMP-ADM , Admin Tools, Permissions, Settings , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , Known Error

Product

SAP SuccessFactors Employee Central 2311 ; SAP SuccessFactors Opportunity Marketplace 2311