SAP Knowledge Base Article - Public

3400976 - Incorrect Email Content Saved to C4C from Server-Side Outlook Sync


Incorrect email content such as subject or sender was saved to C4C from Server-Side Outlook after sync.


SAP Cloud for Customer

Reproducing the Issue

  1. Log into Server-Side Outlook add-in.
  2. User saved an Email from the add-in to C4C tenant.

RESULT = The content of the e-mail was saved to C4C to the correct ticket ID, but randomly the subject and sender of another e-mail in the user's inbox was used.


This is due to the fast switching between Emails in Outlook while saving it via the Add-in. If a user does not wait for the item to be saved fully to an object and immediately switches to another email item in Outlook, the data may be mixed. 


incorrect data saved, outlook sync incorrect, server side outlook, mixed data , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer core applications 2308