Symptom
- (ONB) A meeting updated for participants Trigger email token [[MEETING_ACTIVITY_TILE_PAGE]] does not show any data when the link to access the meeting is clicked.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- The manager or responsible user will complete the Schedule Meeting Task
- The (ONB) A meeting updated for participant's notification is triggered
- When the recipient clicks on the link from token [[MEETING_ACTIVITY_TILE_PAGE]], the user logs in to the instance, and shows 'No Data' in the meeting task.
Cause
CAUSE 1: Meeting details will not show data to the participants for past-dated meetings.
CAUSE 2: The use who accessed the link or who logs in using the link from the token '[[MEETING_ACTIVITY_TILE_PAGE]] is not a candidate/external user.
Resolution
- The email token '[[MEETING_ACTIVITY_TILE_PAGE]]' only works for candidates. If the manager receives a copy of this email, the manager won't see anything on that page (unless he is a candidate himself).
- Employee page will show the meeting details with future dates only.
Keywords
[[MEETING_ACTIVITY_TILE_PAGE]], Meeting email, NHA, New Hire Tasks, Schedule meeting task, (ONB) A meeting updated for participants Trigger, No Data, ONB, OBX, Onboarding, ONB2 , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem