3401100 - Individual Customer Not Created from Inbound Email

Symptom

You have activated the individual customer creation for your email channel, however, when an unknown contact sends an email to the system, the individual customer is not being created even though the email is received and the case is created.

Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Create, Creation, Individual, Customer, Individual Customer, Auto-create an Individual Customer, Auto, Auto Create, Auto Creation, Email, Email Channel, Inbound, Inbound Email, Incoming Email, Case, SAP Service Cloud V2, V2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , How To

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