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SAP Knowledge Base Article - PreviewSymptom
You would like to understand the steps that are required to link an existing case to an inbound email.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Case, Object, Associate, Link, Existing Case, Email, Inbound Email, Related, Related Entities, Add, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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