SAP Knowledge Base Article - Preview

3401132 - How To Link Existing Case to an Inbound Email

Symptom

You would like to understand the steps that are required to link an existing case to an inbound email.


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Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Case, Object, Associate, Link, Existing Case, Email, Inbound Email, Related, Related Entities, Add, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To

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