3401164 - Hired candidate is still showing inactive even after onboarding - Onboarding

The hired candidate is still showing inactive in Employee Profile after start date.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Login to BizX
2. Navigate to Employee Profile
3. Search for the Onboardee
4. The Onboardee status is inactive after hired date

The job owner set for the Day One Conversion Job ‘ConvertExternalUserOnStartDateJob’ is an invalid user.

Troubleshooting:

1. Refer to KBA 3026274 for the first check.
2. Confirm the hire date is on or before the target date.
3. Go to provisioning > Monitor jobs.
4. Find the ConvertExternalUserOnStartDateJob.
5. Click on "Details".
6. Notice an error "ScheduledJobExecutionException: Invalid job owner".
7. 

(For SAP Support: please see internal memo)  

Solution:

1. Please re-configure the ConvertExternalUserOnStartDateJob with a valid job owner. Guide for reference: Configuring the Day One Conversion Job in Provisioning
2. Run the ConvertExternalUserOnStartDateJob in Provisioning to pick up candidates.

3026274 - Candidate Profile Still Inactive After Start Date - Onboarding

Onboarding, OBX, candidate profile inactive, Conversion Job, inactive, employee profile inactive, ConvertExternalUserOnStartDateJob , KBA , LOD-SF-OBX-JCN , Conversion External User to Internal User , Problem