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3401479 - Error Message: "The registration failed because we couldn't get the access token from the tenant."

Symptom

  • Desktop Agent is getting disconnected or not connecting with the below error message:
    • "The registration failed because we couldn't get the access token from the tenant."
  • In the events.json file, it is possible to see the following message:
    • "dev": "We could not get the Access Token from the tenant. Registration failed."
  • Technical traces show error messages such as:
    • "msg":"StateMachine transition: REGISTER_START: the state machine has not changed (ERROR)" 
    • "msg":"Websocket error","data":"self signed certificate in certificate chain"
    • "msg":"StateMachine transition: ERROR_IN_REGISTERING: the state machine has not changed (ERROR)"


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Environment

  • SAP Business ByDesign
  • SAP Intelligent Robotic Process Automation 

Product

SAP Business ByDesign all versions

Keywords

Desktop agent, Version, The registration failed because we couldn't get the access token from the tenant, 3.19.56, Websocket, connection, token. , KBA , CA-ML-IPA , IPA , AP-ML-RPA-EXE , ByDesign - Robotics process Automation - Bots Execution , Problem

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