3401631 - Approval process error: "This request has just been approved by someone else"

• In legacy Learning homepage, managers receiving already approved error for new standard 1st level approvals preventing class registrations: This request has just been approved by someone else. Refresh the page for an updated list of approvals.
• From approval card in Bizx homepage, managers receive this error:
  • internalMessage=Could not complete action of type HANDLE_CARD_ACTION in section undefined
    errorMessage=Service /rest/experience/learning/v1/Proxy/learning/odatav4/integrated/Delivery.svc/v2/UserApprovals(24)/Delivery.svc.approve gave 400
    status=400
    externalCode=COE0018
    externalMessage=Approve action could not be completed.
    externalDetailMessage=Approve action could not be completed.   
• From ILX, managers receive this error: Unable to remove card.
• Admins cannot manually approve on behalf of user either.

SAP SuccessFactors Learning

1. Navigate to Learning Administration >
2. Proxy as user >
3. Attempt to register for a class >
4. Successful message appears, but indicates class seats may be full > 
5. Close proxy session and proxy as user's manager >
6. Go to "Approvals" page >
7. Attempt to approve and receive error.

User email is missing under Global Application Settings. This is a prerequisite to have user email value set for approvals.

Provide value for Application Notification User Email following below steps:

1. Access Learning Administration >
2. System Administration >
3. Configuration >
4. Global Application Settings >
5. Mail tab >
6. Set value for: Application Notification User Email >
7. Apply Changes.

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