SAP Knowledge Base Article - Public

3401631 - LMS approval workflow not working on final approval step

Symptom

  • Managers receiving already approved error for new standard 1st level approvals preventing class registrations: This request has just been approved by someone else. Refresh the page for an updated list of approvals. 
  • Admins cannot manually approve on behalf of user either.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to LMS admin & proxy as user
  2. Attempt to register for class
  3. Successful message appears but indicates class seats may be full. 
  4. Proxy as user's mgr and navigate to approvals
  5. Attempt to approve and receive error

Cause

User Mail is missing > System Administration > Configuration > Global Application Settings > Mail >Set value for: Application Notification User Email.

Prerequisite to have user email value set for approvals.

Resolution

Provided value for User notification

Keywords

sap, sf, successfactors, success, factors, learning, lms, class, approval, error , KBA , LOD-SF-LMS-TAP , Approvals , Problem

Product

SAP SuccessFactors Learning all versions