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3401791 - SAML SSO logon workflow displays "logging on" message followed by blank "Authentication information required" window multiple times in SAP BI Mobile App


  • Failed to logon to SAP BI Mobile App intermittently using SAML SSO with F5 load balancer front end Mobile Server URL and more than one active Tomcat Servers.
  • Charles Logs displayed multiple JSESSIONIDs (more than 2) generated during the SAML SSO logon workflow.
  • This behavior is not seen when only one Tomcat Server is active.



  • SAP BusinessObjects BI 4.x (4.2 / 4.3)
  • SAP BI Mobile App (iOS)
  • 2 Tomcat Servers
  • F5 Load Balancer at two levels - External as well as Internal


SAP BusinessObjects Mobile 6.0.0 for iOS


BI 4.2 4.3 SAP BusinessObjects Business Objects Mobile Unable to logon in to SAP BI Mobile App intermittently intermittent white "Authentication information required" flashing screen flashed display F5 Load Balancer OneConnect Reverse Proxy , KBA , MOB-APP-BI-SRV , Mobile BI Server , Problem

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