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3401963 - FAQs about User Setup and Onboarding in SAP S/4HANA Public Cloud

Symptom

You have question about user setup and onboarding in SAP S/4HANA Public Cloud solution,

  1. Is it essential to maintain an IT Contact person to get Initial System Access?
  2. After System Provisioning is completed, when can I expect the IT Contact to receive the emails, and total how many mails will be there?
  3. Is the IT Contact also known as the Initial Admin User?
  4. What is the Initial Admin User's password?
  5. How to get the Initial System Access for different systems, is there any prerequisite which I need to follow?
  6. Is there any significance of creating Business users after getting the system access?
  7. Which value should I enter as the worker ID in the Manage Workforce app?
  8. Why is the worker ID for my Initial Admin User in the Manage Workforce app empty? What should I do?
  9. When creating a worker in the Manage Workforce app, I get the error message “Enter missing country/region for employee”. When I select the value help for the Telephone Country/Region or Mobile Phone Country/Region fields, no entry values are displayed. What should I do?
  10. What username should I enter in the Maintain Business Users app?
  11. Can I use special characters for a username in the Maintain Business Users app?
  12. What is the maximum length for a username in the Maintain Business Users app?


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Environment

SAP S/4HANA Public Cloud

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

KBA , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , How To

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