Symptom
Label of the field is not consistent across different logon languages.
Environment
- SAP Service Cloud Version 2
- SAP Sales Cloud Version 2
Reproducing the Issue
- Click on User Icon with Logon language as English
- Go to the Navigation Menu
- Select All Settings.
- Go to Extensibility > Extensibility Administration.
- Select a Business Entity .
- Looks for custom fields created for that Entity.
- Maintain the label of custom field in English logon.
- Now login in other language example Dutch.
- Update the label of same custom field in Dutch logon.
- Login back in English, the label is not updated.
Resolution
This is the right system behavior.
The label will not automatically update as the label in English logon and the Dutch logon (in different languages) are intended to be kept separate, hence label changes are always language specific.
Keywords
KBA , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0