SAP Knowledge Base Article - Public

3402551 - Rehire action triggers multiple unrelated events in Intelligent Service Center - CSH22023


When rehire is done for an employee is expected to that "Employee Rehire" event is triggered in Intelligent Services Center if is configured, however others events related to "Manage Change", "Location Change" and other events that match the rules conditions are also getting triggered after 2H Release, previously only "Employee Rehire" was triggering after a rehire action.


  • SAP SuccessFactors Employee Central
  • Hire/Rehire Wizard
  • Intelligent Service Center


This behavior is being reviewed by Product Management and Engineering team, this article will be updated in case there is a behavior change or this is a defect for this release.

Workaround: Disable: "Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term, and Rehire Inactive Employee" under company system and logo settings.


multiple, events, isc, intelligent service center, rehire, manage, change, location, job title, trigger, KI2311, INC6610151  , KBA , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , Bug Filed


SAP SuccessFactors Employee Central 2311 ; SAP SuccessFactors HXM Suite all versions