SAP Knowledge Base Article - Preview

3402623 - Email Case Conversion Disrupted by Case Status Schema Change - Invalid Status Provided, Requires a Valid Status

Symptom

  • In the Case Auto Conversion monitor we see the following:
    • Status = reprocess
    • Exception Message = status provided is invalid. Provide a valid status.


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Environment

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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