SAP Knowledge Base Article - Public

3402689 - "Failed to update setup engine executables. Program will exit" when installing Crystal Reports

Symptom

  • "Failed to update setup engine executables. Program will exit" when installing Crystal Reports

  • The installer is not able to re-use the existing setup.engine folder. Instead, it creates another folder named setup.engine_temp

Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Reproducing the Issue

  1. Start installing Crystal Reports.
  2.  The installer stops with the error below:
    "Failed to update setup engine executables. Program will exit"

Cause

Incorrect Software package was used.

Resolution

  1. Download SAP Crystal Reports from SAP for Me link : https://me.sap.com/softwarecenter
  2. Start the installation 

Keywords

KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020