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3402689 - "Failed to update setup engine executables. Program will exit" when installing Crystal Reports

Symptom

  • "Failed to update setup engine executables. Program will exit" when installing Crystal Reports

  • The installer is not able to re-use the existing setup.engine folder. Instead, it creates another folder named setup.engine_temp

  • Can't rename: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine_temp to: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engineError: Error updating installed version of the setup engine. Aborting..Error: Can't update the installed setup engine executables.  Aborting.Error: Failed to update setup engine executables. Program will exit.


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Environment

  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP Crystal Reports 2025

Product

SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025

Keywords

KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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