Symptom
- "Failed to update setup engine executables. Program will exit" when installing Crystal Reports
-
The installer is not able to re-use the existing setup.engine folder. Instead, it creates another folder named setup.engine_temp
Environment
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
Reproducing the Issue
- Start installing Crystal Reports.
- The installer stops with the error below:
"Failed to update setup engine executables. Program will exit"
Cause
Incorrect Software package was used.
Resolution
- Download SAP Crystal Reports from SAP for Me link : https://me.sap.com/softwarecenter
- Start the installation
See Also
Keywords
KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
Product
SAP Crystal Reports 2016 ; SAP Crystal Reports 2020