3402746 - Pay scale level ABC is not defined for Pay scale group XYZ - CS2H2023

When saving the job information changes error occurs: "Pay Scale Level ABC is not defined for Pay Scale Group XYZ."

SAP SuccessFactors Employee Central - Job Information

1. Go to Employee Profile
2. Go to Take Action -> Change Job and Compensation Info
3. Enter the mandatory details,  change pay scale level and/or Pay scale group OR any changes that triggers a change for pay scale level and/or Pay scale group.
4. Save
5. Error shows ‘Pay Scale Level ABC is not defined for Pay Scale Group XYZ

• This is a defect if the scenario is similar to below:
  • A Job Info record is inserted(back dated) where the pay scale group and pay scale level values are changed.
  • Due to which the forward propagation updates the closest future record with the new pay scale group (because the field has the same value as in the newly inserted record), but does not change the pay scale level (as this field has a different value in the future record compared to the value in the newly inserted record). 
  • The system detects this inconsistent data created by forward propagation, and raises a validation error message.
  • Solution: Product Engineering is investigating a solution which is tentatively planned for 2H 2024 release. Click on the star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to KB Article 2171560 - How to Be notified of new or updated SAP Notes or KBAs.
  • Workaround: In order to mitigate the issue until the fix, please raise a case under the component LOD-SF-EC-JOB. (@Support Team: Refer Internal Memo)

• This is not a defect and its an expected validation error if:
  • There are business rule(s) configured in Job Information that sets a Pay scale level that doesn't match the current Pay scale group(or any Pay scale related fields) OR
  • There is an already existing job information record with inconsistent pay scale group and pay scale value, which is now validated on save, and raises the validation error.
  • Solution: Correct the configuration or the inconsistent job information data that is causing the validation error.

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

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