SAP Knowledge Base Article - Public

3403347 - Error Occurs While Approving A Workflow For Employee Rehire - CS2H2023

Symptom

Error occurs while approving a workflow for employee rehire.

  • If Centralized Services switch "Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term, and Rehire Inactive Employee" is enabled, the error message in the UI is "Error occurred while transitioning the workflow."
  • With the above CS switch disabled, an application error occurs with fingerprint=9169b78c42d6fb7d3431f5d11c5ec7838954ffa0

Environment

SAP SuccessFactors Employee Central - Hire/Rehire

Reproducing the Issue

  1. Submit a rehire, workflow triggers.
  2. Proxy as the last level approver
  3. Approve the workflow.
  4. Application Error occurs(fingerprint=9169b78c42d6fb7d3431f5d11c5ec7838954ffa0) OR error message "Error occurred while transitioning the workflow."

Resolution

  • The fix for this issue is currently planned via a patch on 2311p7 (4-Dec-23 Preview and 7-Dec-23 Production).

  • Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround

  1. Disable Centralized services switch from Admin Tools -> Company System and Logo settings: Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term and Rehire Inactive Employee"
  2. Cancel and re-trigger the workflow.

See Also

Keywords

KI2311, 2H 2023, b2311, Error occurred while transitioning the workflow, 9169b78c42d6fb7d3431f5d11c5ec7838954ffa0, Enable Centralized Services to Add New Employee, Add New Employee for Fixed Term, and Rehire Inactive Employee, application error, workflow, rehire, INC6591004, ECT-227621, PTCH-42698
, KBA , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , Known Error

Product

SAP SuccessFactors Employee Central 2311