SAP Knowledge Base Article - Public

3403446 - Users with Manage Data Purge permissions cannot see any purge requests in System Identifier Purge Monitor.

Symptom

Users are not able to see some or all system identifier purge (hard purge) jobs in System Identifier Purge Jobs monitor even with Manage Data Purge Permissions assigned:

Environment

SAP SuccessFactors HCM suite 

Reproducing the Issue

  1. Go to Data Retention Management > System Identifier Purge > System Identifier Purge Job Monitor
  2. See that all purges that were launched by other users are missing. The only jobs present were launched by the logged in user. 

Cause

This is the expected behavior if the user who cannot see the purge within System Identifier Purge Jobs monitor is not the owner of the purge job or jobs in question. 

Resolution

Only the owners of these purges are able to see them within System Identifier Purge Monitor. 

See Also

Permanently Deleting Purged Users and User IDs

Keywords

SuccessFactors, Data Retention Time Management, DRTM, System Identifier Purge, Hard Purge, Permanent Purge, System Identifier Purge Jobs monitor, Manage Data Purge.  , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors HCM Core all versions