Symptom
Users are not able to see some or all system identifier purge (hard purge) jobs in System Identifier Purge Jobs monitor even with Manage Data Purge Permissions assigned.
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Environment
SAP SuccessFactors HCM suite
Reproducing the Issue
- Go to Data Retention Management
- System Identifier Purge
- System Identifier Purge Job Monitor
- See that all purges that were launched by other users are missing. The only jobs present were launched by the logged in user.
Cause
This is the expected behavior if the user who cannot see the purge within System Identifier Purge Jobs monitor is not the owner of the purge job or jobs in question.
Resolution
Only the owner of a purge job is allowed to view it within the System Identifier Purge Monitor.
The screenshot below demonstrates how the owner of a purge sees their own jobs listed in the System Identifier Purge Monitor:
See Also
Help portal: Permanently Deleting Purged Users and User IDs
Keywords
SuccessFactors, Data Retention Time Management, DRTM, System Identifier Purge, Hard Purge, Permanent Purge, System Identifier Purge Jobs monitor, Manage Data Purge. , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem
SAP Knowledge Base Article - Public