SAP Knowledge Base Article - Public

3403509 - Workflow external email cc role notification


In the configuration of workflow select the cc role as external email and in the cc role add the same email for different email template groups.

''Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Employee Central

Reproducing the Issue

  1. In the workflow configure the CC role type external email as same email for four different email templates groups.
  2. After trigger the workflow the external email only received one notification even if you have add it 4 times in cc role.


This is expected behavior.

System will consider as duplicate and for this reason will only send one notification and ignoring the others.

If you wish to have the behavior of this feature changed, please open an Enhancement Request to have this put on the roadmap for a future release.

You may suggest this as an enhancement request by following this KBA: 2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products -

For product support please check internal memo.


Notification, Workflow, CC role, Duplicates, one notification, email template, external email, employee central, Success Factors , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core 2311