3403628 - "There was an error in saving the user information" creating a new user - SAP SuccessFactors Employee Central

When trying to create a new user via import:

"There was an error in saving the user information"

SAP SuccessFactors Employee Central

The User id being assigned belongs a soft purged user, which means that data still exist in data base, hence the user id cannot be re-used. You can verify if the user id is soft or hard purged by following document: 3058601 - How To Check Soft Purge or (Hard or Permanent Purged ) Users

In case you find the user in data inspector and prove its a soft purged user then you will not be able to use the same user id. If you wish to use the same user id then hard purge needs to be performed against the target user id, please follow bellow documentation to user hard purge:

2392076 - User Permanent or Hard Purge feature

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