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3403743 - Error "Object failed to run due to an error while processing on the Job Server" when scheduling any WebI report

Symptom

  • When scheduling a WebI report to default enterprise destination and WebI format (and any other format), it fails with following error -

    "Object failed to run due to an error while processing on the Job Server"

  • Schedule shows 'Running' status for some time (4-6 mins) and then fails.

  • Schedule details show 'Expiry' time within less than a minute even though it stays Running and Fails after some time.

  • BI logging folder contains java_pidXXXXX.hprof files when schedule is run - this indicates a java process crashing.

  • The following error is seen in the file jobserver_<SIA name>.AdaptiveJobServer_WebIJavaSchedulingService_CHILD0_jvm_XXXXX.log -

    "ERROR (:0): OutOfMemoryError: Could not allocate 1348221528 bytes (array length 1348221507)
    java.lang.OutOfMemoryError: Requested array size exceeds VM limit"


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Environment

SAP BusinessObjects Business Intelligence platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

ORBacus:ThreadPerRequest:Dispatcher, .addon, .hprof , schedule , webi report
, KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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