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3403748 - LMS sync job in IPS fails with statusCode: 403

Symptom

In IPS, the sync job fails for the LMS learning system with the following error:

org.quartz.JobExecutionException: Cannot execute provisioning job in tenant context: 9bf91ab1-b0bc-4030-8c57-823b7b815365 
Caused by: com.sap.cloud.ips.connector.exception.ProvisioningRuntimeException: Error during execution on behalf of tenant with ID: 9bf91ab1-b0bc-4030-8c57-823b7b815365 
Caused by: com.sap.cloud.ips.runtime.exception.ProvisioningException: Executing delta load failed. 
Caused by: com.sap.cloud.ips.connectors.api.ConnectorException: HTTP operation failed invoking https://<tenant>/learning/public-api/rest/admin/Integration.svc/ias/v1/scim/Users?startIndex=1&count=100&filter=sourceSystem%20eq%20%22Learning%22%20and%20active%20eq%20%22true%22 with statusCode: 403 and body 

<html>
<head>
    <title>Error Page</title>
    <link rel="stylesheet" href="/learning/css/bodystyles.min.css;mod=687d5368" type="text/css"/>
</head>
<body>
 <p class="ErrorTitle">Error</p>
 <p class="ErrorText">The requested operation is not available.  If you continue to experience problems, please contact your administrator, referencing ticket #1,690,510.</p>


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Environment

Identity Provisioning Services

Product

Identity Provisioning 1.0

Keywords

KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , LOD-SF-LMS , Learning Management System , Problem

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