SAP Knowledge Base Article - Public

3403820 - Export and Foundation Import jobs running late without any progress - Onboarding 1.0


  •  There is a delay in export of the candidates data, but data itself is getting exported for the candidates eventually.
  • The delay of the data getting exported is happening frequently.
  • CustomNewHireDataExport and NewhHireDataExport Features do not send the data of the candidate on time to the SFTP site.


SAP SuccessFactors Onboarding 1.0


Job responsible for running the Custom Export Feature got stuck at a server level, hence, caused the delays and slowness.

Explanation of the Cause or what is happening:

  • After analyzing the logs and the code in the backend, the SFTP transport connection is not closed if there are any network issues or other errors.
  • The application doesn’t know about the previous network connection closure and triggers another open connection request on another job run which doesn’t work as the previous connection wasn’t closed successfully.


The Engineering Team has introduced a code fix to prevent upcoming cases of such delays.

Behavior After Fix is Applied: ONB-34564

  • The code-fix will now close the SFTP connection if any error is encountered or once the export job is executed.
  • The system will now check if there is an active SFTP session before establishing a new one.
  • This shall make sure that there is no more than one successful SFTP open connection active and closes any connection if there is any error.


On the other hand, the internal team has created an account specific CustomNewHireExport job to avoid such delays. With these 2 solutions, the issue about the delay should be fixed.


Tentative Patch Date of the Fix: PTCH-42286

  • Preview: 27-Nov-2023
  • Production: 30-Nov-2023

NOTE: Roadmap disclaimer applies.


CustomNewHireDataExportFeature, NewHireDataExportFeature, SFTP, New hire export, export, delays in export of data, Onboarding 1.0, OBD, ONB, Onboarding , KBA , LOD-SF-OBD-REP , Reporting & Analytics, Data Imports & Exports , Problem


SAP SuccessFactors Onboarding 2311