SAP Knowledge Base Article - Public

3404172 - Error: "The database connector "crdb_db2cli.dll" could not be loaded..." when refreshing a report based on IBM DB2 in Crystal Reports

Symptom

  • Error: "The database connector "crdb_db2cli.dll" could not be loaded..."
  • When refreshing a report based on an IBM DB2 database in Crystal Reports, it fails with the error:
      
       "Failed to load database information. 
        Details: The database connector "crdb_db2cli.dll" could not be loaded.
        The correct version of the database client for this database type might not be installed."

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Reproducing the Issue

  1. In Crystal Reports, open a report based on a DB2 database.
  2. Refresh the report.
  3. It fails with the error:  "The database connector "crdb_db2cli.dll" could not be loaded..."

Cause

  • The IBM DB2 Client is not installed, and configured on the local computer where Crystal Reports is installed.

Resolution

  • Install and configure the IBM DB2 Client on the computer where Crystal Reports is installed:
       
    • For Crystal Reports 2013, 2016:
      • Install the 32bit IBM DB2 Client.
          
    • For Crystal Reports 2020:
      • Install the 64bit IBM DB2 Client.
           
  • For assistance in installing and configuring the IBM DB2 Client, contact your database administrator.

Keywords

CR, IBMDB2 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020