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SAP Knowledge Base Article - PreviewSymptom
You notice that the completion mechanism set for your sub cases in a specific case type is grayed out and you are unable to change it.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Sub, Cases, Sub Cases, Sub-Cases, Completion Mechanism, Completion, Mechanism, Case Type, Grayed Out, Unable To, Status, Active, Draft, Version, SAP Service Cloud Version 2, V2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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