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SAP Knowledge Base Article - PreviewSymptom
You notice that you are unable to complete a case which has sub cases as a related entity.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Case, Case Type, Type, Version, Completion Mechanism, Relationship Settings, Complete, Completed, Main Case, Complete Main Case, SAP Service Cloud Version 2, V2, Unable, Unable to set the parent case to completion as not all the subcases are completed. Ensure to complete all the subcases and try again, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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