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3404432 - AMC reports a message "Error in getting user preference" after upgrade - SAP ASE

Symptom

  • Administration and management console(AMC) reports a message "Error in getting user preference" after upgrade
  • ATM is working, but it just get this error when we logon and also when clicking in tabs in the page
  • A same message and stack trace are also output in the AMC log.

    2023-11-20 07:22:22.769 ERROR 63539 --- [https-jsse-nio-192.168.10.24-8443-exec-1] com.sap.ase.nanna.OlingoErrorProcessor   : Error in processing request

    org.apache.olingo.server.api.ODataApplicationException: Error in getting user preference.
        at com.sap.ase.nanna.AbstractApplicationProcessor.throwODataError(AbstractApplicationProcessor.java:613) ~[classes!/:1.0.08-RELEASE]
        at com.sap.ase.nanna.AbstractApplicationProcessor.handleServiceError(AbstractApplicationProcessor.java:510) ~[classes!/:1.0.08-RELEASE]
        at com.sap.ase.nanna.user.UserProcessor.readEntity(UserProcessor.java:86) ~[classes!/:1.0.08-RELEASE]
    :
    :


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Environment

  • SAP Adaptive Server Enterprise(ASE) 16.0 SP04 PL04
  • Administration and management console(AMC)

Product

SAP Adaptive Server Enterprise 16.0

Keywords

AMC, ATM,  , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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