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SAP Knowledge Base Article - PreviewSymptom
You find the access restriction is not only determined based on Service Execution Team, system also checks other roles.
For sample, a user has restricted to only unit XYZ for Service Order Processing work center view. However, this user can still access to the service orders where Service Execution Team is a not-assigned unit but sales unit filled as XYZ.
(XYZ represents the org unit ID.)
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Environment
SAP Business ByDesign
Product
SAP Business ByDesign all versions
Keywords
service order; access restriction; service execution team; service and support team; sales unit , KBA , SRD-CRM-SEO , Service Orders , Problem
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