Symptom
Add, Copy, Delete button is greyed out in Custom Tiles app.
Environment
SAP S/4HANA Cloud Public Edition
Cause
Key User Extensibility is deactivated in Extensibility Settings app.
OR
If you have a 3-System Landscape, you are using the Development Tenant (Client 080) to create the Custom Tile and this is not allowed.
Resolution
To activate Key User Extensibility please follow below steps:
1. Open Extensibility Settings app in Fiori launchpad.
2. Key User Extensibility is deactivated by default.
3. Activate Key User Extensibility.
OR
Use the Customizing Tenant instead.
See Also
- 2283716 - Key User Application is not configured
- 3342103 - Key User Extensibility apps are not available or read only - SAP S/4HANA Cloud
- 3248190 - Items of type XXX must not be edited in this tenant | 3-System Landscape - SAP S/4HANA Cloud
- SAP Blog Post - Extensibility in the Development System of a 3-System Landscape
Keywords
Custom Tiles, Extensibility Settings, Add button, Copy button, Delete button , KBA , BC-SRV-APS-EXT-SL , Manage and Import Software Collections , Problem