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3405308 - Analysis for Office crashes after Trellix update with Exception from HRESULT: 0x800706BE

Symptom

One of the below error messages are displayed when launching an Analysis Office workbook from .sapaox file or when trying to launch Analysis Office:

  • Exception Processing Message 0xc0000005 - Unexpected prameters
    Error.png

  • The remote procedure call failed. (Exception from HRESULT: 0x800706BE)

The last lines of the AO_Trace file (refer to SAP Note 2129389) show the list of available AO plugins and nothing else:
-----------------------------------------------
Trying to find plugins at path C:\Program Files\SAP BusinessObjects\Office AddIn\Plugins\ with expression *Plugin.dll 
found the following excel plugins 
Id: com.sap.ip.bi.pioneer 
Id: com.sap.epm.BPFClient 
-----------------------------------------------

If Excel crashes, the following error can be seen in the Windows Event Log following the application crash:
-----------------------------------------------
Application: EXCEL.EXE
Framework Version: v4.0.30319
"The process was terminated due to an internal error in the .NET Runtime at IP ... with exit code 80131506."
-----------------------------------------------

Event viewer can also show:
-------------------------------------------------------
Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
-----------------------------------------------


Read more...

Environment

  • SAP Analysis for Microsoft Office
  • Trellix Endpoint Security

Product

SAP Analysis for Microsoft Office 2.8

Keywords

0xc0000005, 0x800706BE, Trellix, Analysis Office, sapaox, businessobjects, excel, raaoe, clr.dll, loadbehavior
, KBA , BI-RA-AO-XLA , Excel Addin , Problem

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