SAP Knowledge Base Article - Public

3405381 - Archiving: Request of Restore Functionality

Symptom

As the Restore action is executed on the values of the archived data, there are concerns that restored data would not fit to the current data due to some realignment runs executed in the time between archiving collected the data and now.

Therefore this action is currently disabled on some UIs.

In order for SAP to allow restoration of data, customers need to accept the following agreement:

You're aware that when the Restore function is executed on the values of the archived data, it can potentially cause the restored data to not fit/be compatible with the current data. SAP can't be hold accountable for this and no incidents should be raised for this later on. If you agree with this, then we can go ahead and restore the archived data.

Resolution

Open a case with LOD-CRM-ARC or with the corresponding component for the Business Object. To enable the Restore action for multiple Business Objects, open multiple cases.

Appointment

LOD-LE-AM

Task

LOD-LE-AM

Visit

LOD-LE-AM

Sales Quote

LOD-LE-CQP

Sales Order

LOD-LE-CQP-CO

Ticket

LOD-LE-SRP

Opportunity

LOD-LE-OPP

E-Mail

LOD-LE-AM

Phone Call

LOD-LE-AM

Chat Activity

LOD-LE-AM

Messaging Activity

LOD-LE-AM

Contract

LOD-LE-COP

Lead

LOD-LE-MKT-LEA

Activity Plan

LOD-CRM-ACT-TMP

Campaign

LOD-CRM-MKT-CAM

Time Entry

LOD-CRM-SRP-TR

Time Report

LOD-CRM-SRP-TR

Deal Registration

LOD-CRM-PRT-DR

Maintenance Plan

LOD-CRM-MPL

Promotion

LOD-CRM-PRM

Route

LOD-CRM-ACT-VST

Target Group

LOD-CRM-MKT-TG

Activity List

LOD-CRM-ACT-VST

See Also

https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/24765b551a014b779b95c7b07d8e9079/cf5bc6414a7d438787eb21a55f79b8a1.html

https://blogs.sap.com/2020/11/13/archiving-new-functionality-in-2011-release/

https://blogs.sap.com/2020/12/03/archiving-how-it-is-designed-how-does-it-work/

https://blogs.sap.com/2020/12/18/archiving-what-objects-what-are-the-criteria/

Keywords

RestoreFromArchive , KBA , LOD-CRM-ARC , C4C Archiving , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions