SAP Knowledge Base Article - Public

3405513 - Working with more than one tab in same browser

Symptom

Incorrect results in CPQ application when working with more than one tab opened in the same browser.

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Open different CPQ tabs in the same browser and try to apply changes;
  2. Incorrect results will appear in the application.

Cause

CPQ application doesn't support working in multiple tabs in the same browser.

Resolution

Users should only work with one tab open at a time, with the exception of logs, developer console and script workbench.

See Also

The SAP CPQ User Guide presents in the page 17, there is following note: "You can’t edit different quotes in separate browser tabs at the same time. Only one quote can be currently active in the browser, and that is always the last opened quote. The previously opened quote changes into the currently active quote as soon as the page is refreshed, and edits made on that quote can’t be saved."

Keywords

CPQ, tabs, multitab, multiple, browser, separate, different , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2023