Symptom
Incorrect results in CPQ application when working with more than one tab opened in the same browser.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Open different CPQ tabs in the same browser and try to apply changes;
- Incorrect results will appear in the application.
Cause
CPQ application doesn't support working in multiple tabs in the same browser.
Resolution
Users should only work with one tab open at a time, with the exception of logs, developer console and script workbench.
See Also
The SAP CPQ User Guide presents in the page 17, there is following note: "You can’t edit different quotes in separate browser tabs at the same time. Only one quote can be currently active in the browser, and that is always the last opened quote. The previously opened quote changes into the currently active quote as soon as the page is refreshed, and edits made on that quote can’t be saved."
Keywords
CPQ, tabs, multitab, multiple, browser, separate, different , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error