3405690 - Workflow is working randomly

Workflow is not working all times, when condition is based on "Created On" and "Reported On" fields

• SAP Cloud for Customer
• SAP Service Cloud
• SAP Sales Cloud

• Create a Workflow rule which contains at least one condition:

               Created On   Equal to   Reported On

Timestamps for "Created On" and "Reported On" fields are displayed with hour and minute format HH:MM

• Workflow rule is checking "Created On" and "Reported On" timestamps precisely up to seconds  HH:MM:SS
• They get a different data depending on the date/time the back-end system processed the ticket being received in the system when compared to it's actual creation of the object instance.
• Check "See Also" section

0003217314 - Reported On Field Displays a Different Date from the Created On Field in Service Ticket 

random "Reported on" "Created On" workflow rule  , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-SRP , Service Request Processing , Problem