SAP Knowledge Base Article - Public

3405825 - Calendar view jumps back to top of page when clicking on an item

Symptom

When viewing the Calendar, the page jumps back to the top when clicking on an Appointment, Visit etc.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Calendar work centre and open any user's calendar
  2. Scroll down and click on a Visit, Appointment etc
  3. The page jumps back to the top and the item is not opened

Cause

This will happen when an item takes place across two days.  The preview will only open if you click on the final day.  For an item that takes place only on one day, the preview will open if you click that day. 

So, for example, if a Visit takes place from Monday evening to Tuesday morning, you will need to select the calendar item on Tuesday morning to open it.  If you select the section on Monday evening, the page will automatically scroll up to Tuesday morning.

Resolution

Expected system behaviour.

Keywords

calendar, calendar item not opened , KBA , LOD-CRM-CAL , Calendar Control , Problem

Product

SAP Cloud for Customer core applications 2311