SAP Knowledge Base Article - Preview

3405957 - Crystal report getting error "Unable to process your request"

Symptom

While opening crystal report in BI launchpad getting the below error 
  "Unable to process your request"


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Environment

SAP BusinessObjects Business Intelligence Platform 4.x

Crystal Report Server 2016 SP4 version
Operating system : Windows/Linux

Keywords

crystal report, 500 internal error ,Firewall, Timeout,Unable to process your request , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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