3406144 - HOW-TO: Collecting Trace on SAP Analytics Cloud Agent when importing data from on-premise data sources in SAP Analytics Cloud (SAC)

• SAP Analytics Cloud Agent is a web application (C4A_AGENT) which is deployed in the Apache Tomcat webserver to handle the connectivity between SAP Analytics Cloud and on-premise data sources after the Cloud Connector has successfully established the secure tunnel.
    
• The following trace/log information could be collected with SAC Agent and used to troubleshoot errors between SAP Analytics Cloud Agent and Data Source
    
  
  • The Tomcat error log:
    • File: <Tomcat_Install_Dir>/logs/tomcat-stderr.<DATE>.log   (for example "tomcat7-stderr.2018-04-09.log").
    • Inside this log file you should see an entry for the error.
      Here are some examples:
      
      April 09, 2018 11:29:48 AM com.sap.fpa.cloud.internal.DAException logException
      SEVERE: Could not reach CMS '<Host IP Address>'. Specify the correct host and port and check for network issues. (FWM 20030)
      Could not reach CMS '<Host IP Address>'. Specify the correct host and port and check for network issues. (FWM 20030)

• • The Tomcat catalina log
    • File: <Tomcat_Install_Dir>/logs/catalina.<DATE>.log   (for example "catalina.2018-04-09.log")
    • Inside this log file you should see an entry for the error.
      Here are some examples:
      
      SEVERE [http-nio-8080-exec-4] com.sap.fpa.logging.CoreLogger.log Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
      com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
      cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
      detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
      The server supplied the following details: OCA_Abuse exception 10496 at [exceptionmapper.cpp : 67] 42040 {}
      ...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

• SAP Analytics Cloud, Enterprise Edition
• SAP Analytics Cloud Agent

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Import, Acquired, Acquire, agent, C4A, C4AAgent, C4A_Agent, KIT, Tomcat, Trace, Log, Logging  , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , How To