3406250 - Offboarding Custom Task Error - Onboarding

When the offboardee tries to submit the Custom Offboarding task, the following error occurs:

Error: There was an application error - ???COMMON_Ok???

SAP SuccessFactors Onboarding

1. Log in to the instance
2. Proxy as the offboardee
3. Perform and submit the custom Offboarding task
4. Error: There was an application error - ???COMMON_Ok???

1. An entry/record already exists for the offboardee in Manage Data.
2. The offboardee does not have "View & Edit" permissions for the ONB2CustomTask.
3. Internal target population missing

Solution 1:

1. Reproduce the issue
2. Network logs:
   {
       "error": {
           "code": "BadRequest",
           "message": "Operation failed because of errors.",
           "details": [
               {
                   "code": "comdfRecordExistError",
                   "message": "Record ‘(externalCode=XXXXXXXXXXXXXXXXXXX)’ of type ‘cust_XXXXXXX’ already exists."
               }
           ]
       }
   }
3. Go to Manage Data
4. Search: [Custom Task] [Offboardee Name]
5. If an entry/record already exists, delete the entry by clicking on Take Action > Delete

Solution 2:

1. Reproduce the issue
2. Network logs:
   {
       "error": {
           "code": "Unauthorized",
           "message": "You don’t have the EDIT permission for ONB2CustomTask."
       }
   }
3. Grant "View and Edit" permissions for the Custom Task/ONB2CustomTask
4. Go to Manage Data > [Custom Task] [Offboardee Name]
5. Delete the existing entry/record
6. Run the MDF Object Definition To DB SYNC job in Provisioning > Manage Scheduled Jobs
7. Update the process flows for Onboarding and Offboarding via Update Process Flows for Onboarding and Offboarding
8. Refresh Metadata > Cache via OData API Metadata Refresh And Export
9. Proxy back as the Offboardee
10. Perform and submit the custom Offboarding task

Note: Ensure that the custom object has the API Visibility configured as "Editable". - Creating Generic Object Definitions to Support Generic Object Fields for Custom Tasks | SAP Help Portal

Solution 3:

Make sure target population is internal user as an offboardee is internal user.

Creating Generic Object Definitions to Support Generic Object Fields for Custom Tasks | SAP Help Portal

Onboarding, Onboarding 2.0, Offboarding, Custom Task, Error: There was an application error - ???COMMON_Ok???, There was an application error, Manage Data, Existing, Application Error, Error, OFB, OBX, ???COMMON_Ok??? , KBA , LOD-SF-OBX-OFT , OFB Tasks , Problem