SAP Knowledge Base Article - Preview

3406608 - Error "We couldn't connect to your Hana system. For more information, see our troubleshooting page" encountered to specific users when create live data connection to HANA Cloud using SAML Single Sign On in SAP Analytics Cloud (SAC)

Symptom

  • SAML SSO of live connection to HANA Cloud is not working for some specific users . 
  • If use user and password authentication, it is working for the users who have this issue.
  • Error message is "We couldn't connect to your Hana system. For more information, see our troubleshooting page" 


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Environment

  • SAP Analytics Cloud (Enterprise)
  • HANA Cloud

Product

SAP Cloud Identity Services all versions

Keywords

KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

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