3407086 - Approval Process Cannot be Scoped or Descoped for Manual Customer Invoices and Credit Memos

Trying to scope or descope the question "Do you want to set up approval process for manual customer invoices and credit memos?" in the Business Configuration but it causes an error.

"Invoices in Approvals; Approvals cannot be de-scoped" or "Invoices not released. Approvals cannot be scoped"

SAP Business ByDesign

Scenario 1: Try to descope the Approval Process for Manual Customer Invoices and Credit Memos

1. Go to the Business Configuration work center.
2. Select the Implementing Project view.
3. Click on the Edit Project Scope button.
4. Navigate to the Questions tab.
5. Expand the following path: Sales > Customer Invoice >Miscellaneous Invoicing
6. Deselect the Question "Do you want to set up approval process for manual customer invoices and credit memos?".
7. Click on Accept Preselected Answers.
8. Click on the Finish button.

The following error occurs: Invoices in Approvals; Approvals cannot be de-scoped

Scenario 2: Trying to scope the Approval Process for Manual Customer Invoices and Credit Memos

1. Go to the Business Configuration work center.
2. Select the Implementing Project view.
3. Click on the Edit Project Scope button.
4. Navigate to the Questions tab.
5. Expand the following path: Sales > Customer Invoice >Miscellaneous Invoicing
6. Select the Question "Do you want to set up approval process for manual customer invoices and credit memos?".
7. Click on Accept Preselected Answers.
8. Click on the Finish button.

The following error occurs: Invoices not released. Approvals cannot be scoped

The Approval Process for Manual Customer Invoices and Credit Memos can only be scoped or descoped if all existing Invoice Documents are Released.

All the unreleased invoice documents need to be invoiced before scoping or descoping the scoping question for Approval Process for Manual Customer Invoices and Credit Memos in the Business Configuration.

1. Go to the Customer Invoicing work center.
2. Select the Invoice Documents view.
3. Select Not Released Invoice Documents in the drop down list.
4. Invoice document ABC is not yet released (ABC represents Invoice ID).
5. Need to release the document.

Once all Invoice Documents are released, scope or descope the Approval Process for Manual Customer Invoices and Credit Memos in the Business Configuration.

Business Configuration; Credit Memos; Customer Invoices; Approval Process; De-scoped; Question; Scope Change , KBA , SRD-CRM-INV , Customer Invoicing , Problem