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3407268 - How to collect procmon trace when AO can not be activated

Symptom

The following attempts have been made, but Analysis for Office client tool still could not be activated. It is possible to run a procmon trace during activation and check afterwards which other processes (other than Excel) are blocking AO from starting. In detail, the procmon trace might show which tool is also trying to access SapExcelAddIn.dll.

  • Disable third party Excel add-ins
  • Disable Anti Virus software
  • Uninstall Excel and reinstall Excel
  • Uninstall AO and reinstall AO
  • Installation Check results shows return code is 0 which means AO is correctly installed.

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Environment

SAP Analysis for Microsoft Office 2.8

Product

SAP Analysis for Microsoft Office 2.8 ; SAP S/4HANA 1909

Keywords

AO, Analysis for Excel, Analysis for Office, A4O, AFO , KBA , BI-RA-AO-XLA , Excel Addin , How To

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