Symptom
Since a newly created tenant won't have role-based permissions configured or any admin users, there are some further steps that need to be taken in the process of pairing to such instances during the IRT refresh process.
Environment
SAP SuccessFactors HXM Suite
Resolution
- Creation of a super admin user who will have admin permissions assigned. Help Guide for Super Administrators
- Customers will then need to grant the IRT specific permissions to the super admin user via RBP. Help Guide including necessary permissions for IRT usage
- As the super admin user, set up the IRT pairing to the target instance. Pairing the Source Tenant to the Target Tenant in Instance Refresh
See Also
2791468 - Instance Refresh Tool for BizX & LMS | Must-Know Guide & FAQ
Instance Refresh Overview
Managing Instance Access
Keywords
new instance, instance refresh, IRT, new tenant, super admin , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem
Product
SAP SuccessFactors HCM Suite all versions