3407688 - You Created An Incident For An Issue in C4C But It Was Not Created With The Correct Tenant/Product

You have created a case to SAP regarding an observed issue on C4C - Cloud for Customer. However, while creating the case, you mistakenly created it on the incorrect tenant or product.

SAP Cloud for Customer

As per compliance, SAP Support cannot access unauthorized (different) products/tenants, other than the ones where the case was created.

If any data/analysis is required from Cloud for Customer (C4C) perspective, a ticket must be opened considering the right products/tenants (Right Component).

This is independent of the information already provided.

Hence, kindly proceed with opening a new case on Cloud for Customer using the right component.

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SAP Cloud for Customer core applications all versions