SAP Knowledge Base Article - Public

3407712 - "Domain verification failed. Try verifying again after the TXT record has been added to your domain DNS records" appears when adding a new domain in Manage Email Notifications

Symptom

  • User is trying to add a new Domain in SuccessFactors "Manage Email Notifications".
  • The following error appears: "Domain verification failed. Try verifying again after the TXT record has been added to your domain DNS records." OR "Domain verification failed. Try verifying again. If the issue persists, contact Technical Support"

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”

Environment

SAP SuccessFactors HCM suite

Reproducing the Issue

  1. Enter Manage E-Mail Notifications
  2. Click at manage domains "Add"
  3. Enter new domain in domain field and send notification email to any active email address
  4. In pop-up click "Add" afterwards verify
  5. Error message appears

Cause

  • TXT record have not been added to the DNS correctly
  • DNS records cannot be retrieved by the system

Resolution

1) Contact your IT department and add the TXT record to the DNS record list of the domain owned by your organization.

It takes up to 48 hours for the DNS update to take effect and the automation process to complete the ownership verification.
 
2) Please also make sure ,The TXT DNS record added should be :
  1. Standalone TXT record, don’t merge the content with other site verification DNS record , For example : should be like below

           

      2. Click ‘Copy Record’ button to get clean value of the record, which should looks like below and should not be appended with any extra record  , otherwise Domain verification will be failed with "token is not same url" 

successfactors-site-verification=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX==

Note: Make sure that there is no extra space at the end of the TXT DNS record. If it is there, then remove it.

                   

Tips: customer can add more than one domain verification DNS records. When one of them is correct, our system can verify it successfully.

If the above steps are followed and the verification still fails. Please contact technical support under component LOD-SF-PLT-NOT

** For support please see internal memo **

See Also

SAP Help Portal - Adding Verified Domains

Keywords

domain, LOD-SF-PLT-NOT, verification, txt, time, domain verification failed, new domain, manage email notifications,token is not same url , KBA , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HXM Core 2311

Attachments

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