SAP Knowledge Base Article - Public

3407784 - Crystal report inconsistent view on Bi launchpad


Crystal report with logo and large data is opening as zoomed out


  • SAP BusinessObject Business Intelligence 4.2
  • Crystal report 2016

Reproducing the Issue

  • Open the Crystal report which is having logo and large data 
  • Opening incorrectly and in zoomed out form


  • It is because of incorrect setting while publishing the report into CMS repository


  1. Open the same report in designer tool 
  2. Click on file in top left 
  3. Select page setup option 
  4. Check the option No printer (optimize for screen display )
  5. Save the report again to repository at different location 


Crystalreport,Zoomreport,Pagesetup,Pdfform , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem


SAP Crystal Server 2020