3408387 - In the Ticket OWL View You Cannot Move the Objects From the Form Pane via Adaptation Mode

You want to move the following objects in the Ticket OWL view in the New Quick View. E.g. :

• Type
• Status
• Priority

SAP Cloud For Customer

1. Go to the Service work center.
2. Go to the Tickets view.
3. Select Adapt--->Edit Master Layout.
4. Select one ticket with the New Quick View enabled via Company Settings.
5. Try to move the elements Type or Status or Priority from the Form Pane view.
6. The button MOVE is not available.

You need to use the option Drag and Drop via adaptation mode.

1. Go to the Service work center.
2. Go to the Tickets view.
3. Select Adapt--->Edit Master Layout.
4. Select a Layer above the desired fields.
5. You can drag and drop the fields according to the desired position.

New Quick view; Drag and Drop; Ticket; Adaptation Mode; Status; Subject; Type; Priority; , KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , How To