SAP Knowledge Base Article - Preview

3408515 - SMTP email notifications are not sent out.

Symptom

* Email notifications are not sent out (after, for example, new customer user registration; or order confirmation).

* Following the groovy script executed in HAC for Backgroundprocessing or Backoffice as described in 2883911 - Troubleshooting email sending failures on SAP Commerce results in the error stacktrace with the following definite cause:

Caused by: javax.mail.AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, the user credentials were incorrect.

* Credentials were verified as correct with customer's SMTP provider.


Read more...

Environment

SAP Commerce in the Public Cloud

Product

SAP Commerce Cloud all versions

Keywords

Escape characters mail.smtp.password 535 5.7.139 Authentication unsuccessful, the user credentials were incorrect , KBA , CEC-SCC-PLA-PL , Platform , Known Error

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.